Reporting to the Chief Executive Officer, will have overall strategic and operational responsibility for all aspects of operations that optimize best practices of patient care (service, quality, and cost) in the areas of clinic operations, optical operations and ASC Operations (indirect).
ESSENTIAL JOB RESPONSIBILITIES
Contributes to the development of strategic goals and objectives as well as the overall management of the organization.
Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
Upholds high standards of practice through the development of policies, protocols and practice guidelines.
Leads clinical areas according to disciplined metrics to provide an efficient and accurate patient encounter that will improve the organization’s efficiency and effectiveness, and quality of patient outcomes.
Leads daily operations, interprets changes in the marketplace, generates ideas, and participates in quality assurance and service initiatives that increase our market advantage.
Identifies and reports undesirable trends, risks, and potential opportunities for improvement and makes informed and actionable recommendations.
Initiates and facilitates performance improvement activities, improving patient, physician and staff satisfaction and financial outcomes.
Participates in the development of the annual operating and capital budget; responsible for monitoring compliance with visits, revenue, staffing and expenses monthly.
Assesses staff productivity utilizing organizational or industry standards. Monitors provider schedules on a regular basis and assists in adjusting staff as needed to meet provider demand.
Develops a strategic short and long term infrastructure and equipment strategy for operations.
Identifies potential opportunities for growth and clinical service line expansion, and prepares related business proposal.
Keeps informed of local, state and national issues affecting the people we serve and effectively integrates strategies and actions to sustain and expand needed services.
Plays an active role in resolving issues that impact our relationships with referring providers.
Creates an empowering and rewarding work environment, inspiring and mobilizing people to act and perform within a supportive work culture.
Actively participates as a member of the management team.
Contributes to team effort by accomplishing related results as needed.
EDUCATION, CERTIFICATION AND LICENSE REQUIREMENTS
Bachelor’s degree in health administration, business administration, or a health-related field, master’s degree preferred.
Certification at the COT or COMT level.
Minimum of 5 years of management experience.
Minimum of 8 years of ophthalmic experience at the COT level or higher
Proven ability to successfully undertake multiple initiatives simultaneously in a complex, matrix organization.
Demonstrated ability to lead a growing and dynamic team through ongoing change.
Excellent operational planning skills, organizational development skill, leadership skill, and written/oral communication ability.
Verbal ability to effectively express ideas and views when speaking to groups and others with whom he/she comes in contact.
Innovation – meets challenges with creativity and resourcefulness; remains open to change, other ideas, and trying new things; generates suggestions for improving work processes.
Basic computer skills, including experience with word processing, spreadsheets, databases and presentation applications.